Refund Policy

Please review our refund policy before purchasing any of Cart2Quote's software products.

At Cart2Quote we want to make our clients happy. Not only with the products we sell, also with the service we give. Should you have any questions, problems or concerns, please do not hesitate to contact us.

If our products fail to function properly due to a bug that we cannot solve adequately through our support, we will be happy to provide a full refund within 30 days of the original purchase.

We know we sell decent software and are happy to assist you in solving any problem you may face using it. However, we do expect you to understand what products you purchase and why.

Cart2Quote offers a detailed description of its software. Therefore, it is assumed that the buyer has reviewed his/her product of choice, has requested a demonstration of the product or used a trial version if available, and is satisfied with its quality before effecting actual purchase of said product. With knowledge of the above, no refund request should be solicited by the buyer/user on such basis. We will, of course, review refund requests on defective software. Cart2Quote Software guarantees the quality all its software products listed on this Web site. Where a bug is discovered in the latest release of Cart2Quote, it will be fixed at no charge. If the bug is determined as major, it will be fixed as soon as is practicable, and minor bugs will be fixed in the next release.

We encourage you to take advantage of our up to 30-day free “Trial version” before purchasing the product.

Please send all refund requests to support@cart2quote.com, as well as your reason for such request. A reply will be sent to you after it has been determined whether a refund is necessary. If it is determined that your product is defective, you comply with the conditions below and a fix cannot be developed within a reasonable time, your refund will be granted.

Refund Conditions:

1. Support Tickets

Before a refund is granted, you must allow us to try and solve any problem related to the plugin by opening a support ticket.

2. 30 Days

Refund Requests made after 30 days from the purchase date will not be taken into consideration.

3. Free Trial Edition

Refunds will not be granted when you simply decide not to use the product or when the product was purchased for testing purposes. When you only wish to test Cart2Quote, please use the 30 day Free Trial Version. After 30 days, this free edition will continue to work with some limitations.

4. Coding Conflicts

Refunds will not be granted in cases of coding conflicts related to any other modules installed on your website. When you need help to resolve conflicting modules, please open a support ticket.

5. Technical environment

Refunds will not be granted in cases of an incompatible technical environment, such as those related to server settings/configurations or missing software. It is assumed that the buyer has reviewed and tested the software before purchase. When you need support solving such issues, please open a support ticket.

6. Integration and custom work

If you ordered an installation and/or custom work, we will deduct this amount from your refund, when the work has been executed already. Development work is non-refundable.

7. Deactivate

The license must be deactivated on the customer’s website before the refund is made. To deactivate a license all traces of Cart2Quote and/or Not2Order, including the free or trial version on your production server and any test, staging or development servers will need to be removed completely before a refund can be processed.

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